FREQUENTLY ASKED QUESTIONS (FAQ)

1. How long does it take for my order to arrive at my address?
The average delivery time for orders is 48-72 hours from the time of shipment. Delivery times may vary depending on your location and product availability.

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2. Are the products from Argentina?
Yes, our products sourced from Argentina. We work with several local suppliers and constantly update our store to offer you an authentic selection of Argentine products.

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3.What is ArgentinaStore.net's return policy?
Our return policy allows returns within 14 days of purchase. Products must be unused and in their original packaging. Perishable products cannot be returned, except in exceptional cases due to ArgentinaStore.net's fault. For more details, please refer to our Return Policy.

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4. How can I request a refund?
Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days. If you have questions about the status of your refund, please contact us at welcome@argentinastore.net.

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5. What should I do if my order arrives defective or damaged?
If your order arrives defective or damaged, you may request an exchange for the same item. Please email us at welcome@argentinastore.net and send the item to: Seestrasse 155 Horgen 8810.

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6. Can I return a product I bought on sale?
Only regular priced items can be refunded. Unfortunately, items purchased on sale are not eligible for refund.

 

7. How are orders placed as gifts handled?
If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be sent to the original purchaser.

 

8. What payment methods do you accept and how is my payment information protected?
We accept credit cards and other secure payment methods. Your credit card information is always encrypted during transfer over networks to ensure your security.

 

9. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this link to check the status of your order.

 

10.Where can I find pricing and product availability information?
Detailed pricing and availability information can be found on each product page of our website. Please note that prices are subject to change without notice.

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11. Can I modify or cancel my order after I have placed it?
We reserve the right to refuse any order. If you wish to modify or cancel your order, please contact us at welcome@argentinastore.net as soon as possible. We will do our best to assist you, but we cannot guarantee changes once the order has been processed.

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12. What should I do if I have problems placing an order on the website?
If you experience technical problems or need assistance, please contact us at welcome@argentinastore.net. Our support team will be happy to assist you.

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13. What should I know about personal information and privacy?
Your personal information is protected by our Privacy Policy, which details how we collect, use and protect your data in accordance with the GDPR.

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14. How can I contact ArgentinaStore.net for more information?
You can contact us by email at welcome@argentinastore.net for any additional questions or assistance.